From the heart of the high street to online empires, the retail industry faces a unique set of challenges when it comes to IT.
Security and confidentiality
Retailers need to be in control of their IT. They need solutions that drive their business forward by enabling them to meet customer expectations and making it easy for staff to do their jobs. For retailers, it’s important their IT is working for them 24/7, keeping things running smoothly and letting staff focus on providing the best service.
Secure, centralised storage
Retailers can focus on customers more when their data is organized, searchable and easy to access. A secure central hub for data and documents like Microsoft SharePoint is the answer. Used by millions, SharePoint is highly customizable, can be accessed remotely and on premises, and includes security features so that access to data is controlled.
Intranets and collaboration
The retail sector is known for its high staff turnover, which can impact productivity and customer service. So, how can you keep your best staff and make sure service is consistently good? Engage them. A company intranet is a great tool for engaging teams. Within a secure platform that’s unique to your organization, you can share information across departments and make communication easier. Engaged staff are happier and more likely to stay, so you can spend less time and money on recruitment and focus on the tasks that grow your business.
Having lots of stores and regional offices means retailers need to be able to work flexibly, from anywhere and at any time. That way, staff can easily move between locations and give customers the information they want, wherever they are. Solutions like Core’s Desktop as a Service give your teams access to a full-featured IT environment from any device and location, so your teams are totally flexible.
Retail teams need to be able to access the information they need to provide the best possible service to customers. it’s also important to control who can access your data and to withdraw that access when people leave. With Linkkonnect’s identity solutions you have control over the whole user lifecycle, from onboarding to off-boarding, so you can relax knowing the right people can access the information they need.